• 10:30 AM to 6:30PM

  • Monday to Friday (+5:30 GMT)

Support Policies

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How to Get most out of Support Tools

Quick Support Tips

Documentations

Searching Knowledge-Base might solve your problem faster than creating support ticket

Access to Site

Always include the Server and Software Access Details to help us resolve issue faster.

Details of Issues

Explain problem in details and include the screenshots, Error Code etc. It help us to determine issues in less time

  1. Monday to Friday between 10:30 AM to 6:30 PM GMT +5:30 India
  2. Support works in queue and must be via Email / Ticket System.
  3. We do not offer telephonic support or real time support. It works on First Come First Serve Basis.
  4. Live Chat, Comment Sections or Envato Discussion Pages are not for Troubleshooting or Support Assistance.

What does not included in Free Support Policy

Limitation of Free Support

  1. Developer Support or Programming Issues
  2. Support for Modified Codes
  3. Offline Installation or via Remote Desktop Tools
  4. Incompatible Hosting. Check the requirement of software to ensure your server has compatibility and minimum requirement.
  5. *Css Tweaks or Modifications
  6. Layout Overhauling

A Quick links to various Support Options

Accessing Support

  • Envato Purchases

    We have separate portal to provide support for Envato Users and those who made purchases from CodeCanyon / ThemeForest. You can Click here to access portal.

  • Direct Purchases

    If you have made the direct purchase you need to send email to [email protected] with details of your purchase (order ID).  Simple, isn’t it ?

  • Expired Support

    Support is expired ? No worries. You can renew your support any times at $50 / 3 months, in most cases.  Contact sales to know more.